Transparency via RFID increases passenger satisfaction
Having sat in a plane for multiple hours after three weeks of holiday, having waited ages to finally take one's own suitcase from the baggage carousel and… there is no baggage trolley! A nuisance that happens numerous times at airports all around the world. However, there are usually enough luggage trolleys at the airports – just not where they are needed. The challenge is to have a sufficient amount of baggage trolleys ready at the right time and right spot, and this challenge is what Finavia – operator of currently 21 airports in Finland – accepted at the Helsinki airport.
Today, an RFID-based application including all-surface-RFID tags from Confidex is the foundation for a high degree of customer satisfaction at the Helsinki-Vantaa Airport. RFID & Wireless IoT Global reports on what steps needed to be taken before the eventual launch of the baggage trolley tracking.