Airport tracking

Baggage Trolley Location via RFID

Finnish Airport Operator Finavia increases customer satisfaction with optimised availability of baggage trolleys thanks to RFID

Transparency via RFID increases passenger satisfaction

Having sat in a plane for multiple hours after three weeks of holiday, having waited ages to finally take one's own suitcase from the baggage carousel and… there is no baggage trolley! A nuisance that happens numerous times at airports all around the world. However, there are usually enough luggage trolleys at the airports – just not where they are needed. The challenge is to have a sufficient amount of baggage trolleys ready at the right time and right spot, and this challenge is what Finavia – operator of currently 21 airports in Finland – accepted at the Helsinki airport.

Today, an RFID-based application including all-surface-RFID tags from Confidex is the foundation for a high degree of customer satisfaction at the Helsinki-Vantaa Airport. RFID & Wireless IoT Global reports on what steps needed to be taken before the eventual launch of the baggage trolley tracking.

Anja Van Bocxlaer
Anja Van Bocxlaer
Editor in chief and Conference Manager
Lüneburg, near Hamburg, Germany
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