Increasing Laundry Volumes
Today, Filipe and Joao Gameiro manage the laundry. In 2019 they joined the company founded by their father. From the beginning, the goal was to transform the traditional laundry with manual processes into an automated industrial laundry with services for the tourist region of Lisbon. The industrial park of Caldas da Rainha, a town with just over 30,000 inhabitants, was and is the ideal location for this.
Since 2017, the daily laundry volume has continuously increased, prompting the head of the Gameiro family to invest in better industrial washing machines. In 2020, it was determined that it was necessary to improve the entire ERP software, along with the RFID integration. As a result, Neutripuro partnered with system integrator Axem Technology in May 2021.
The RFID integration was developed Lagoagest and is integrated on an ERP from another partner.
An Expansion of Rental Services
A significant step towards becoming an industrial laundry was taken with the expansion of the laundry services into the business area of 'rental laundry'. This decision also made Neutripuro an interesting option even for large hotel companies. The demand for linen quantities and linen availability is enormous in large hotels, which often means that rental linen is the only option.
Today, hotels in Portugal are increasingly outsourcing their linen and using only rental linen instead of their own. The steady growth in tourism in Portugal has also contributed to the growth in orders. Inventory management and linen inventory accuracy must be efficient, especially for large customers. Filipe and Joao Gameiro recognized this trend.
Today, Neutripuro processes up to five tons of linen per day. About 25 to 30 percent of the total linen is used as rental linen. That equates to approximately 30,000 items of laundry. Most of the laundry items in the laundry is still owned by customers. The Neutripuro team is working to increase the share of rental laundry to 75 percent in the future.
A Continuous Wash Cycle
Laundry is picked up, sorted, washed, dried, folded, packed and delivered to customers daily. Each piece of laundry goes through a quality control before it is delivered to the customers. All processes take place in the laundry on an area of 700 m². Customers often require fresh linen within 20 hours, and laundries are under great pressure to meet all customer requirements and to deliver linen on a daily basis.
The laundry is open seven days a week, year-round. Summer is the peak season. In the very beginning, the laundry bought its own linen. Supplying linen to customers proved to be difficult due to the newly introduced processes such as counting, stock-taking and the management of all linen items.
The Gameiro brothers quickly realized that the laundry's manual processes were inefficient, inaccurate and prone to errors, and that an investment in inventory management technology was necessary.